Case Studies

SysGen, Inc. Leverages Office Technology Suite to Grow

THE CHALLENGE

The challenge was to grow sales and achieve profitability without taking on long-term debt or giving up equity.  Prices had to be kept low to make outsourcing worthwhile for software vendors.  Competitive salaries were required to retain a high-tech workforce.  These factors had the company currently operating at a loss.

THE SOLUTION

SysGen, Inc.'s management team created a strategic plan calling for a three-pronged approach:

• Develop a new service line to attract new customers

• Increase sales to existing customers to maximize billable hours of existing staff

• Improve productivity and cut non-essential overhead costs

To improve productivity and cut non-essential overhead costs SysGen, Inc. implemented an office technology suite.  The suite included an online Document Management System, an Intranet (for Email, Calendaring, Tasks, etc.), a Virtual PBX Phone System,  Unified Messaging, and a Web Conferencing/Remote Support tool.

This allowed SysGen, Inc. to switch from a traditional office environment to a work at home environment.  The company also offered employees the flexibility to make their own hours.  Increased productivity was immediately realized which allowed more time to focus on increasing sales to existing customers.  Overhead costs were reduced by downsizing leased office space, and eliminating several leased phone stations.

THE RESULTS

• Sales increased by 62% and profitability was achieved in under 36 months without taking on any long term debt, and profits were used to pay off all short term debt

• Launched a new service line to attract new customers by investing profits into R&D and marketing

• Saved $28,980 in overhead expenses in the first 12 months by downsizing leased office space, eliminating several leased phone stations, and consolidating office technology services into one integrated solution

• Retained every staff member except for two college interns

• Hired additional professional staff to meet the growing demands of the business without leasing any additional office space